1. Who we are
This policy explains how we use any personal information that you provide to us through our Websites, app or call-centres. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.
For the purposes of Data Protection Law, we are i-Image IT Limited, a company registered in England and Wales with Company No.: 9028104 and our registered office is Chart House, 2 Effingham Road, Reigate, Surrey RH2 7JN.
We are registered with the ICO (ZA292671) and our Data Protection Officer is Andrew Cakebread and you can contact us at:
i-Image IT Ltd, Unit 2 Basepoint Business Centre, Metcalf Way, Crawley, West Sussex RH11 7XX
Telephone: +44 (0) 333 305 2252
2. What this policy does not apply to
This Policy does not apply to the data received, processed or otherwise dealt with in accordance with our End User Licence Agreement (EULA)
3. What this policy does apply to
This Policy applies to the collection of and processing of data through our Websites as described by the EU General Data Protection Regulation (GDPR) which replaces the existing 1995 EU Data Protection Directive (European Directive 95/46/EC).
i-Image IT Ltd. will be complying with the GDPR as a processor and controller of data and have been planning and developing a programme of works which will deliver what is required by the legislation.
- Data is processed fairly and lawfully
- Data is processed only for specified and lawful purposes
- Processed data is adequate, relevant and not excessive
- Processed data is accurate and, where necessary, kept up to date
- Data is not kept longer than necessary
- Data is processed in accordance with an individual’s consent and rights
- Data is kept secure
- Data is not transferred to countries outside of the European Economic Area (‘EEA’) without adequate protection
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) https://ico.org.uk, the UK supervisory authority for data protection issues.
4. Information we may collect from you
We obtain information about you when you use our Websites, applications or when you call us directly, for example, when you contact us about products or services, or if you register to receive one of our email newsletters.
The personal information we collect might include your name, address, email address, IP address, and information about your visit (including how you got to our websites) and how you use our services.
5. How we use your personal Information
We may use personal information about you in connection with, but not limited to, the following purposes:
- Providing you with information, products or services you have requested from us.
- Completing any transaction that you do with us.
- Allowing you to participate with interactive features when you choose to do so.
- Processing any orders that you have submitted.
- Carrying out our obligations arising from any contracts entered into by you and us.
- Seeking your views or comments on the services we provide.
- Notifying you of any changes to our services.
- Sending you communications which you have requested and that may be of interest to you.
- Processing a request or job application.
We may also use personal information to improve our services, such as:
- Ensuring that our Website content is presented in the most effective manner for you and your device.
- Troubleshooting, data analysis, testing, research, statistical and survey purposes of our Websites and apps and for internal business administration.
- Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
- Managing and operating your account with us.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
6. Legal basis for processing
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
You have consented to us using your personal information for this purpose (for example, when you agree to receive marketing emails from us). You can withdraw your consent at any time by updating your marketing preferences.
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business.
It is necessary for us to use your personal information to comply with a legal obligation.
7. Who has access to your information?
It is important to understand that we will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to a third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have an agreement in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Analytics and search engine providers: to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.
8. You have the right to opt out
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us.
The GDPR law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.
9. Storing and Securing your personal information
As part of our services offered to you, we may transfer, store or process your personal information outside of the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing.
By submitting your personal information, you agree to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on most web browsers such as Google Chrome or Microsoft Internet Explorer.
Non-sensitive details may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, view our cookies policy. Turning cookies off may result in a loss of functionality when using our website.
11. Links to third party websites